FAQ & Support

Frequently Asked Questions (FAQ)

 
1. What payment methods do you accept?
We accept various payment methods, including Bank Transfer, and other secure payment options. Please check the payment section during checkout for all available methods.
 
2. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s or https://www.17track.net website to monitor the status of your shipment.
 
3. What is your return policy?
You can return most items within [3] days of receipt for a full refund. Items must be in their original condition and packaging. Please refer to our Return and Refund Policy for more details.
 
4. How long does shipping take?
Shipping times vary based on the shipping method selected and your location. Typically, standard shipping takes [7] to [20] business days. For more specific estimates, please check our Logistics Policy.
 
5. Do you offer international shipping?
Yes, we offer international shipping to select countries. Additional customs fees, taxes, and duties may apply and are the responsibility of the customer.
 
6. What should I do if I receive a damaged or incorrect item?
If your order is damaged or incorrect, please contact our customer service team within [3] days of delivery. We will assist you in resolving the issue promptly.
 
7. How can I contact customer service?
You can reach our customer service team via email at myallvape@gmail.com. Our hours of operation are 7 days 24 hours.
 
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes before the order has been processed.
 
9. Do you offer gift cards?
Yes, we offer gift cards in various denominations. You can purchase them directly from our website.
 
10. Where can I find information about promotions or discounts?
You can find the latest promotions and discounts on our website’s homepage or by subscribing to our newsletter for updates.
 
If you have any other questions not covered here, feel free to reach out to our customer service team!